FAQs

In many respects the selection of the Driver or PSU (Power Supply Unit) is the most difficult aspect of using LED Strip.

You must understand the following aspects of your set-up:-

• How are you controlling the Set-up?
  • Convention switch?
  • Is your set-up dimmable?
  • What method of of dimming is being used? 0-10v / Mains / DALI / Smart Home controls.

There is a full range of options out there, but if you are uncertain, please call our help line and we will be able to guide you through this mine field.

However, in general follow these steps:-

1. What is the watts per meter (wpm). This should be available in the technical information supplied with the strip.
2. How many meters of strip are being used in the set-up?
3. Multiply the answer from stage 1 with the answer from stage 2:-e.g. if I am using strip that is 10wpm and I have a 5m run….. I will calculate 5wpmx10m = 50w
4. The answer in step 3 is the actual amount of watts if the strip is being used at a 100% output. You will need to ensure the driver being used has “head room” and a general rule of thumb is 20% but this is not hard and fast and please contact us for the tricky ones. So taking our example above, at 50w x 1.2 = 60W. you are looking for a driver with a stated load 60w or higher.
5. The last thing you need to know is if it needs to be a standard (cannot dim) or dimmable (can dim) driver. you can then select the right driver to work for you.

Wattage to Driver chart

All LED strip is dimmable. What makes it dim is the controls & power supply.

So long as you install the right set up around the strip – it will dim.

If unsure what you need contact us and we can help.

The ability of lighting products to be used outdoors is denoted by its “IP” rating.

An IP rating will tell you how water proof the product is but also what protection the product has against external factors.

The chart show what the IP no. means

Usually we don’t install anything outside with an IP rating below IP54 but there are exceptions. In most circumstances you will be using IP65 products for general outdoor use, but IP68 if the product is submerged or likely to be covered with water for an extended period.

If you have not registered for an account, you will be seeing the full retail price of the product and will receive the minimum discount upon purchase of 30% off RRP.

For trade customers we tend to sell at a discounted rate of between 40-45% from the RRP.

The value is determined by the likely monthly spend and frequency of orders and can be review up or down at our discretion.

If you have a particularly large order we will consider a “one-off” special rate.

The aim is for us all to benefit as well as your clients.

We will consider a credit account of which the terms will be agreed upon application.

All new customers must complete 3 orders Pro-Forma to a combined value no less than £1000+VAT before credit terms can be applied

We can arrange delivery to you, your site or direct to your client.

We are also able to arrange a same day direct delivery upon request

We can also arrange for you products to be collected from us if necessary.

Any order under £150+VAT or any item over 2m in length will attract a delivery charge.

We use a range of couriers depending on location size and urgency. Our freight partner Inxpress offer a first class service and will assist with tracking and delivery problems

You can pay via a bank transfer. We will issue a Pro-forma invoice which will have our details shown.

Once the funds have cleared your order will be released.

To ensure the speedy release of your order, please send your remittance to accounts@vividlightworks.co.uk ensuring the inclusion of you order number is clearly shown on the payment reference and subject line of the remittance email.

If you are paying by card and we have the authorisation we will release any order.

If paying via BACS a valid remittance must be received prior to the order being released.

If the order is in excess of £5000 and includes significant fabrication we are happy to discuss terms.

In most instances all the product cost will be required upfront, with fabrication invoiced upon completion and prior to dispatch.

If you decide the product delivered is not right then we will accept a return under the following conditions:-

• All packaging, instructions and boxed items are present.
• the product is unused or changed in any way.
• Cost of returning is covered by the client.
• a 15% restocking charge will be levied
• Within 30 days of purchase/delivery

If the product is faulty our returns process is as follows:-

• If a replacement is required immediately, this will be invoiced at your agreed rate or you can wait till VIVID have reviewed the product and accept the fault, at which point a replacement will be sent.
• The faulty item  is sent back to VIVID
• Upon receipt of the faulty item, VIVID will test the product to determine the fault within 2 weeks.
• If the fault is accepted a full refund will be processed.

All VIVID products come with a 12 month warrantee in addition or alongside the manufacturers standard guarantee. In the instance of a fault manifesting itself, this must be reported to VIVID prior to the 12 month anniversary. Then the standard returns process is followed.

As you can imagine there are a lot of external factors at play here.

VIVID will do its best to get the product to you in agreed time lines.

When things do not go to plan, we will do our best to put it right. In general we will follow the judgement of our carrier. If through negligence or operator error the delivery fails, we will review the charges.

Let us know straight away and we will immediately process a replacement for dispatch.

Unfortunately, we are unable to offer a same day delivery in these circumstances, but we will offer a timed option.